Sunturn and Avaya can tailor-fit social media infrastructure to drive positive customer experiences.

Avaya Aura® with Social Media Manager enables you to keep abreast of what your customers and would-be customers are saying. It helps you quickly identify the social media conversations most relevant to your business.

Avaya Social Media Manager

Social Media Manager polls interaction on multiple channels (Twitter, Facebook, RSS, third party, etc.). It sends each interaction into Avaya Contact Center for handling. Social Media Manager incorporates a toolkit that provides Advanced Text Processing technology for language identification, relevance, spam and data classification. It also features a Social Media Context module that presents contextual information from public sites, such as Facebook or Twitter and other internal databases. This data gives agents or specialists a more complete profile of the customer and a clearer understanding of how the social media contact is taking place.

That's The Sunturn Guarantee.