At Sunturn, we envision unified communications as a family of solutions that allows you to collaborate and communicate with speed, simplicity and quality via a networked eBusiness infrastructure. These solutions tie all of your communication tools together across your enterprise, your value chain, your business model and your business processes.

To thrive in today’s economy, your business must find ways to consolidate and better manage its communications systems so that you can keep up with the competition while still providing unparalleled customer service and supporting the employees that serve these customers.

Success means:

• Better managing customer contacts, information and messages to increase knowledge and the speed and quality of your responsiveness to customer needs
• Linking your top producers—sales, service, managers and knowledge workers—more effectively into the business so that you can keep them productive whether they are in the office, at home or on the road
• Increasing your competitive advantage by tapping new collaboration tools that let your people make better decisions faster

Unified communication can help by:

• Seamlessly connecting employees to customers and transactions with real-time and non-real-time information and processes
• Smoothly integrating real-time and non-real-time communication, including calling, messaging, conferencing, collaboration and personal rules for information filtering
• Aggressively leveraging the Internet and converged networking, enabling you and your people to interact with each other, customers and partners through one access point— a portal— via the web, a wireless device or using speech access